Annual Accessibility Plan

Atikokan General Hospital Services

Annual Accessibility Plan For the Atikokan General Hospital

2021 – 2022
2018 – 2019
2014 – 2015

Annual Accessibility Plan

for the Atikokan General Hospital
January 2021 – December 2022

Prepared by Accessibility Committee Chair

Table of Contents

  1. Aim
  2. Description of Atikokan General Hospital
  3. Hospital commitment to accessibility
  4. The Accessibility Committee
  5. Previous Inspections and Results
  6. Progress towards barrier-free status
  7. Current Barriers identified
  8. Barriers that will be addressed in 2020-21
  9. Review and monitoring process
  10. Communication of the plan


This plan describes (1) the measures that the Atikokan General Hospital has taken in the past, and (2) the measures that the Atikokan General Hospital will take during the next multi-year period to identify, remove and prevent barriers to persons with disabilities who live, work in or use the hospital, including clients and their family members, staff, health care practitioners, volunteers and members of the community.


The Atikokan General Hospital was constructed in 1974 and the extended care wing added in 1984. Redevelopments took place in 2015-2017 with the addition of a new acute care wing and refurbishment and expansion of the extended care wing. This 41-bed hospital services over 5,000 people and employs 100. Community counselling services are off-site in rented office space owned by the municipality. A house that accommodates up to 4 clients for a Mental Health Homelessness Initiative project is owned by the Hospital.


Partnering to achieve continual improvement in health outcomes for Atikokan.


A community providing healthcare closer to home.

Our values are

  • Dignity
  • Integrity
  • Hospitality
  • Creativity
  • Learning and Growth
  • Compassion

Hospital Commitment to Accessibilty

The Hospital has adopted the following commitments to Accessibility, as stated in the Hospital’s Accessibility for Customer Service Policy:
The Atikokan General Hospital is committed to:

  • Providing exceptional and accessible service for its clients.
  • Ensuring that our policies and procedures are consistent with the principles of dignity, independence, integration, and equality.
  • Integrating the provision of services to persons with disabilities wherever possible, unless an alternate measure is necessary.
  • Giving equal opportunities to people with disabilities.


Past CEO Kelly Isfan formally constituted what was then the Accessibility Working Group in late August 2003. The committee was re-named to the Accessibility Committee in 2013 and Terms of Reference were created for the committee.  The Terms of Reference include the following: 

  • Guiding the hospital to be an organization that provides accessible customer service to people with disabilities
  • Regularly monitor progress on compliance with the four standards of ensuring accessibility contained in the Act
  • Plan strategies to ensure compliance with the Act
  • Review and update the Accessibility Report
  • Develop and maintain Accessibility Policies and Procedures as mandated by the Act.

 The hospital’s accessibility plan, training, communication and accessibility policies were audited in 2013 by the province and found to be in compliance with the Accessibility for Ontarians With Disabilities Act (AODA).

 Over the years, the Accessibility Committee has consulted directly with people who have disabilities who have been willing to provide their input.

Previous Inspections and Results

In 2019 Jessica Occupational Therapist, toured with CNO Jennifer Learning to identify barriers. At the time of the last review, the following two barriers were scheduled to be addressed:

Signage for Wash-rooms

Graphic signage for Public Washrooms

Means to remove
Obtain proposed signs

Dec 2019

– Working group
– Maintenance to install


Train all staff on how to treat individuals with disabilities

Means to remove
Best practices on proper actions and Online training module by the OHA

OHA & Hospital Orientation check-list


– HR, Finance, Department heads
– Completed in 2010 and ongoing

Progress towards BARRIER-free status

Since the coming into force of the Accessibility for Ontarians with Disabilities Act, many changes have been made in the hospital to improve accessibility.

A. Barriers identified in previous inspection:

In the previous inspection of the site in 2015, two barriers were identified as an area of focus (see # 5, above). Progress has been described below: 

  • Training on how to treat individuals with disabilities has been an ongoing process. Employees must review Accessibility training on an annual basis and pass an assessment of their competency; records of these annual reviews are kept on file. The hospital continues to be alert for new training methods and opportunities for growth as they become available. 
  • Graphical signage for public washrooms has mostly been implemented. Only one of our public washrooms does not have graphical signage as of this writing: room # L1-145, located in the Extended Care area. The Accessibility Committee will follow up with the Maintenance team to ensure that graphical signage is added.

B. Renovations and New Construction:

Some of the most significant changes with regards to accessibility have occurred as a result of the renovations to the Hospital that took place in 2015-2017.  These renovations involved the opening of a new Acute Care Wing and extensive renovations to the Extended Care facilities. Although many of the improvements were implemented with the goal of improving patient care, the resulting improvements will also be of benefit to clients, visitors, and guests of the Hospital. The improvements all met code requirements as of the finalization of the designs. The following accessibility improvements have been implemented:


  • Widening of corridors, doorways, and other passageways to accommodate assistive devices.
  • Installation of graphical signage, which includes Braille type where applicable.
  • Redesign of patient rooms allowing for improved accessibility and space for movement.
  • Improvements to lighting and visibility.
  • Increased storage space, enabling possible barriers to be removed and properly stored.
  • Public and private (for patients) washrooms are accessible.
  • New furniture and furnishings have been installed, which are more ergonomic and accessible than previous equipment.
  • Hand sanitizers are mounted lower than before and are being converted to motion-detecting models.
  • Handles for doors are accessible “wing-type” handles.
  • Exterior doors have been equipped with automatic door openers.
  • Handrails are mounted at the code-required elevation for accessible usage.

C. The Duty to Accommodate:

In order to ensure the full participation of all persons in the work environment, the Atikokan General Hospital has a duty to accommodate individuals who face barriers to employment.

Accommodations are presently facilitated through the Hospital’s Return to Work Policy. Human Resources is working with senior management to introduce a discrete Accommodation Policy. The purpose of this Policy will be:

  • To define what an accommodation is.
  • To define who is eligible for accommodations.
  • To define the process of requesting an accommodation.
  • To define expectations and processes once an accommodation is put into place.
  • To create an appeals process for unsuccessful accommodation requests.

Work on the Accommodation Policy will continue as part of the Hospital’s plans for 2020 (see Sec. 8, below).

Current Barriers Identified

In its review of the 2019-2021 report, the Accessibility Committee identified the barriers listed below that are still issues going forward for the reporting period of 2021. Where applicable, these barriers were reviewed in consultation with the Hospital’s Maintenance Department for opinions regarding possible strategies for removal/prevention.


Barriers that will be addressed in 2021-2022

To summarize from the above list, six (6)barriers have been identified as targets for further discussion during the 2020-2021 period.

In addition to the six barriers, other actions with respect to accessibility that will take place in 2022 include:

    • The update of an Accommodation/Return to Work Policy

Review and Monitor Process

The Accessibility Committee will meet regularly to review progress. The Committee will remind staff, either through personal contacts or by e-mail, about their roles in implementing the plan. Updates will be made to the Joint Health and Safety Committee on a regular basis. 

The Accessibility Committee Chairperson met with CEO Doug Moynihan in December 2017 and the plan was accepted.

Communication of the Plan

A hard copy of the hospital’s accessibility plan will be posted on the Health and Safety board, the patient lounge, the extended care wing, Community Counselling office and the Supportive House. The plan can be made available in alternate formats- such as large print- upon request. The plan will also be posted on the hospital website.

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